FAQ
Frequently Asked Questions (FAQ)
Welcome to the Dryliss FAQ. The Dryliss FAQ provides answers to questions. The Dryliss FAQ helps you have a shopping experience. I am happy to help you find the answers you need. If you need help the customer service team is ready to assist you.
1. How long does delivery take?
Answer:
We list the delivery timelines:
Order processing: 1–2 business days
Shipping time: 7–10 business days
Total estimated delivery: 8–12 business days
For full shipping details, please refer to our Shipping Policy:
https://dryliss.com/policies/shipping-policy
2. Is shipping free?
Answer:
Yes. All orders that go to the USA, Canada, the United Kingdom or Italy get shipping.
You can find the details here:
https://dryliss.com/policies/shipping-policy
3. Can you tell me where Dryliss is based?
Answer:
I see that Dryliss is registered in the Netherlands and Dryliss operates as a retailer. Dryliss currently ships orders, to the USA, Canada, the UK and Italy.
4. What should I do if the item arrives defective?
Answer:
If your product arrives damaged or faulty contact me away. I will arrange a replacement at no cost. You must report the product. Return the product within the 30 days.
More information is available in our Refund Policy:
https://dryliss.com/policies/refund-policy
5. Can I cancel my order after I place the order?
Answer:
Yes. I can confirm that orders can be canceled within 24 hours after the order is placed. To request a cancellation you should contact the support team soon as possible.
6. What is your return policy?
Answer:
We have a return process. I make the return process easy, for you. The Refund Policy lists all the conditions and instructions, for the return process:
https://dryliss.com/policies/refund-policy
7. When will I get the refund?
Answer:
We send the refund to the payment method after we receive and inspect the return. The refund usually appears within seven business days. The timing depends on the payment provider.
Further details are available here:
https://dryliss.com/policies/refund-policy
8. Do the products come with a warranty or a guarantee?
Answer:
I confirm the warranty covers the purchases for 14 days. The warranty gives the purchases protection for 14 days. Please read the Refund Policy for the warranty terms.
https://dryliss.com/policies/refund-policy
9. How can I get in touch with the customer support?
Answer:
You can reach the support team through the contact page or, through email:
https://dryliss.com/pages/contact
📧 info@dryliss.com
10. Do you ship internationally?
Answer:
Now the business ships, to the USA, Canada, the UK and Italy. The business does not ship to any country.
11. Do you run a store?
Answer:
No. Dryliss is a store. Dryliss lets us focus on the efficiency, the availability and the competitive pricing.
12. Are bulk or business orders available?
Answer:
Yes we accept bulk purchase requests. If you want to place a bulk purchase request call the customer service team. The customer service team will discuss the details and the availability.
13. How do the exchanges work?
Answer:
I check the Refund Policy, for the information about product exchanges. The Refund Policy has the details, about product exchanges:
https://dryliss.com/policies/refund-policy
14. I want to track my order. How do I track my order?
Answer:
Your order ships. Then you can track the order, on the tracking page:
https://dryliss.com/apps/track123
Contact Information
Store Name: Dryliss
Business Address: Bisonstraat 119, 5421 EB Gemert, Netherlands
Email: info@dryliss.com
Phone: +39 350 094 1293
Customer Service Hours: Monday – Sunday, 9:00 AM – 6:00 PM (GMT+1)
Response Time: Within 1 business day